MODA Technology Partners

Support Professional

MODA Technology Partners is actively engaged in the development of revolutionary pharmaceutical software products and is seeking senior support professionals with hands-on technical and customer service experience.

Qualifications:

• Six years of Help Desk and/or field client support experience.
• Experience in pharmaceutical manufacturing environment.
• Specific experience with environmental monitoring, quality assurance/control, GAMP-based software validation and current Good Manufacturing Practices (cGMP) is preferred.
• Experience troubleshooting tablet PCs, bar code scanning equipment, thermal printers.ing equipment, thermal printers.
• Experience with Windows XP and/or Windows XP Tablet version.
• Experience with Oracle and/or SQL Server 2000 database platforms.
• Experience troubleshooting wireless equipment.

This position will have the following responsibilities:

• Work closely with the Help Desk team to resolve customer support issues.
• Analyze system malfunctions, including PCs, printers and software based on Help Desk ticketing system, taking appropriate corrective actions.
• Consult with senior product development staff when necessary.
• Install, diagnose, repair, maintain, and upgrade all software/hardware equipment to ensure optimal workstation performance using established configuration standards and procedures.
• Adhere to all procedural standards, including those for validated systems. Maintain associated documentation as appropriate.
• Establish and maintain professional relationship with all levels of our clients’ end user community, including executives.

To be considered for this position, please email your cover letter, resume, and salary requirements to careers@modatp.com